In banking, automation has been made a priority in recent years. Automation is practical and powerful. It helps operations move faster and workers move smarter.
But automation is neither neutral nor innocent. When automation is scaled, so is the responsibility of oversight.
In sectors that are less heavily regulated than the banking system, a flawed automation policy may mean decreased conversions or a lackluster marketing campaign. But in financial services, what is at stake is different. Automated systems depend on sensitive data that requires disclosure and customer trust. A mistake in automation in banking affects not just a dashboard; it can affect regulatory and reputational risk.
